Privacy policy
Miles and Memories Mumbai / India – Self-Drive Car Rental Service
Miles and Memories Mumbai / India company values and respects the privacy of its customers, website visitors, mobile application users, and all individuals who interact with our services. This Privacy Policy explains how We collect, use, store, process, disclose, and protect Your personal information when You use our services, including bookings made through Our website, mobile application, WhatsApp, social media platforms, phone calls, or any authorized booking channels operated by Miles and Memories Mumbai / India.
By accessing or using Our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Last Updated : June 2026
1. Information we collect
We may collect the following categories of information:
1.1 Personal information:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Emergency Contact Details
1.2 Identity verification documents for KYC and verification purposes, we may collect:
- Aadhaar Card
- PAN Card
- Driving License
- Passport
- Visa
- International Driving Permit (IDP)
- Other government-issued identification documents, where required
1.3 Payment Information
We may collect limited payment-related information including:
- Transaction reference details
- Payment status
- Refundable deposit details
- Billing information
We do not store complete debit card, credit card, UPI PIN, CVV, or banking passwords on Our systems.
1.4 For Vehicle & Trip Information we may collect:
- Booking details
- Pickup and return locations
- Rental duration
- Vehicle usage information
- Odometer readings
- Fuel details
- FASTag and toll usage
- Traffic violations or challans
- GPS/location tracking data where applicable for operational, security, and safety purposes
1.5 Device & Technical Information when you use our website or digital platforms, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Login information
- Cookies and analytics data
2. Purpose of information collection
Your information may be collected and used for :
- Identity verification and KYC compliance
- Booking confirmation and customer support
- Vehicle delivery and operational coordination
- Payment processing and refundable adjustments
- Safety, fraud prevention, and risk assessment
- GPS tracking and vehicle security
- Toll and traffic violation management
- Legal and regulatory compliance
- Service improvement and customer experience enhancement
- Marketing communications and promotional updates, where permitted
3. Sharing of information
No sale of personal information
Miles and Memories Mumbai / India does not sell, rent, trade, or commercially distribute customer personal information to third parties for marketing or advertising purposes. Customer data is used strictly for operational, legal, safety, verification, booking management, and customer support purposes in accordance with this Privacy
Policy.
We may share limited information only with authorized service providers, payment partners, legal authorities, insurance providers, or operational partners where necessary for providing services, complying with legal obligations, fraud prevention, safety, or dispute resolution.
This keeps the policy :
- Professional
- Legally safer
- Customer-friendly
- More trustworthy for website visitors and app users
It also avoids overly aggressive legal wording while still clearly stating that customer data is not being sold.
We may share Your information where necessary with :
- Payment gateway providers
- Insurance companies
- Government authorities and law enforcement agencies
- FASTag and toll operators
- Legal advisors, auditors, or consultants
- Technology and operational service providers
- Roadside assistance, recovery, or support partners
We do not sell or rent Your personal information to third parties for commercial marketing purposes.
4. Data storage & security
We implement reasonable administrative, technical, and operational security measures to protect Your information against :
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
However, while We strive to use commercially reasonable safeguards, no electronic transmission or storage system can be guaranteed to be completely secure. Customers are responsible for maintaining confidentiality of their account credentials and booking information.
5. GPS & vehicle tracking
Vehicles operated by Miles and Memories Mumbai / India may be equipped with GPS tracking systems for :
- Vehicle safety and security
- Theft prevention and recovery
- Emergency assistance
- Route and operational monitoring
- Misuse prevention
By using Our services, You consent to such tracking during the Rental Period. Location data may be shared with law enforcement authorities, insurance companies, or emergency services where legally required or operationally necessary.
6. Cookies & analytics
Our website and digital platforms may use cookies and similar technologies to :
- Improve website functionality
- Analyze user behavior and website traffic
- Personalize user experience
- Enhance platform performance
Users may disable cookies through browser settings, although certain features of the website may not function properly.
7. Data retention
We retain customer information only for as long as reasonably necessary for :
- Operational requirements
- Legal obligations
- Financial and accounting records
- Dispute resolution
- Fraud prevention
- Regulatory compliance
We reserve the right to retain records where required under applicable laws.
8. Account & data deletion requests
Customers may request deletion of their account or personal data by contacting us through the details provided below. Upon receiving a valid request, we may remove or anonymize applicable personal information, subject to:
- Legal obligations
- Regulatory requirements
- Pending disputes or claims
- Fraud prevention requirements
- Financial or operational record retention obligations
Data deletion timelines may vary depending on the nature and complexity of the request.
9. Customer responsibilities
Customers agree that :
- Information provided to the Company shall be accurate, complete, and genuine
- Fake, misleading, or fraudulent documents are strictly prohibited
- Customers shall promptly update any changes to their contact or identity information
The Company shall not be responsible for issues arising due to inaccurate or false information provided by the Customer.
10. Third-Party platforms
Our services may contain links to third-party websites, payment gateways, or external platforms. Miles and Memories Mumbai / India is not responsible for the privacy practices, content, or policies of such third-party platforms. Users are advised to independently review their respective privacy policies.
11. Legal compliance & disclosure
We may disclose customer information where required :
- Under applicable law
- By court order or governmental authority
- For investigation of fraud, illegal activities, or security concerns
- To enforce Our Terms & Conditions
- To protect the rights, property, or safety of the Company, Customers, or third parties
12. Under Age’s Privacy
Our services are not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors without lawful authorization.
13. Limitation of Liability
While reasonable efforts are taken to protect customer information, Miles and Memories Mumbai / India shall not be held liable for :
- Unauthorized third-party access
- Cyber attacks
- Technical failures
- Internet disruptions
- Data breaches beyond reasonable control
- Force majeure events
14. Changes to privacy policy
Miles and Memories Mumbai / India reserves the right to modify, update, or revise this Privacy Policy at any time.
Updated versions shall become effective immediately upon publication on official platforms.
Customers are advised to periodically review this Privacy Policy.
15. Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Any disputes arising out of this Privacy Policy shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.
16. Contact Information
For bookings, support, emergencies, or assistance, Customers may contact :
Miles and Memories Mumbai / India
Email : support@milesandmemoriesindia.com
Phone : +91 87798 51065
Whasapp : +91 87798 51065
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Looking for a reliable Self-Drive rental car in Mumbai?
Miles and Memories offers premium self-drive car rentals across Mumbai with a fleet that includes the Mahindra Thar Roxx, Hyundai Creta, Baleno, Glanza, Astor, and more. Whether you need a car for business travel, airport transfers, weekend road trips, family outings, special occasions, or long-term rentals, we provide flexible booking options, transparent pricing, and a seamless rental experience. We offer flexible self-drive and chauffeur-driven car rental services in Mumbai, including hourly, daily, weekly, and monthly subscription plans designed to suit every travel need from quick city rides to long-term mobility solutions.
Book your preferred self-drive car today & enjoy the freedom to explore Mumbai & beyond at your own pace.
Serving: Worli, Lower Parel, BKC, Bandra, Andheri, Powai, Juhu, Santacruz, Vile Parle, Thane, Navi Mumbai, Borivali, Kandivali, Malad, Dadar, Prabhadevi, Chhatrapati Shivaji Maharaj International Airport (CSMIA) and nearby areas.