Privacy Policy
Miles and Memories India – Self-Drive Car Rental Service
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Your Privacy Matters to Us
Miles and Memories Mumbai / India company values and respects the privacy of its customers, website visitors, mobile application users, and all individuals who interact with our services.
In fact, this Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you use our services.
Whether you're booking through our website, mobile application, WhatsApp, social media platforms, phone calls, or any other authorized
channels operated by Miles and Memories Mumbai / India, your data security remains our top priority.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Emergency Contact Details
Identity Verification Documents
For KYC and verification purposes, we may collect:
- Aadhaar Card
- PAN Card
- Driving License
- Passport & Visa
- International Driving Permit (IDP)
Payment Information
We may collect limited payment-related information, such as:
- Transaction reference details
- Payment status
- Refundable deposit details
- Billing information
Your financial security is protected at all times.
Vehicle & Trip Information
- Booking details & pickup/return locations
- Rental duration & vehicle usage information
- Odometer readings & fuel details
- FASTag and toll usage
- Traffic violations or challans
- GPS/location data for operational purposes
Device & Technical Information
- IP Address & Browser type
- Device information & Operating system
- Login information & Cookies data
Purpose of Collection
Your information plays a crucial role in ensuring a seamless rental experience.
Specifically, your data is collected and used for the following purposes:
- Identity verification and KYC compliance
- Booking confirmation and customer support
- Vehicle delivery and operational coordination
- Payment processing and refundable adjustments
- Safety, fraud prevention, and risk assessment
- GPS tracking and vehicle security
- Toll and traffic violation management
- Legal and regulatory compliance
- Service improvement and customer experience enhancement
- Marketing communications and promotional updates, where permitted
Most importantly, all information is processed with the highest level of care to protect your rights and interests.
Data Storage & Security
We implement reasonable administrative, technical, and operational security measures to protect your information against various threats, including:
- Unauthorized access
- Misuse & Loss
- Alteration & Disclosure
That's why customers are equally responsible for maintaining confidentiality of their account credentials.
Working together ensures your data remains protected.
GPS & Vehicle Tracking
Vehicles operated by Miles and Memories India may be equipped with GPS tracking systems. Importantly, this technology serves several critical purposes, including:
- Vehicle safety and security
- Theft prevention and recovery
- Emergency assistance
- Route and operational monitoring
- Misuse prevention
By using our services, you consent to such tracking during the rental period.
Additionally, location data may be shared with law enforcement authorities, insurance companies, or emergency services where legally required or operationally necessary.
For this reason, GPS tracking is essential to your safety and vehicle protection.
Data Retention
We retain customer information only for as long as reasonably necessary. In particular, data is kept to support:
- Operational requirements
- Legal obligations
- Financial and accounting records
- Dispute resolution
- Fraud prevention
- Regulatory compliance
Furthermore, we reserve the right to retain records where required under applicable laws. As a result, your information remains secure and accessible for legitimate business and legal purposes.
Account & Data Deletion Requests
Customers may request deletion of their account or personal data by contacting us through the details provided below.
Upon receiving a valid request, we will make efforts to remove or anonymize applicable personal information.
However, certain circumstances may require us to retain your data, including:
- Legal obligations
- Regulatory requirements
- Pending disputes or claims
- Fraud prevention requirements
- Financial or operational record retention obligations
Additionally, data deletion timelines may vary depending on the nature and complexity of the request.
In such cases, we will communicate the expected timeline clearly to you.
Customer Responsibilities
To maintain the integrity and security of our services, customers agree to the following:
- Information provided to the Company shall be accurate, complete, and genuine
- Fake, misleading, or fraudulent documents are strictly prohibited
- Customers shall promptly update any changes to their contact or identity information
- The Company shall not be responsible for issues arising due to inaccurate or
false information provided by the customer
Importantly, upholding these responsibilities protects both your interests and ours.
Third-Party Platforms
Our services may contain links to third-party websites, payment gateways, or external platforms. Miles and Memories India is not responsible for the privacy practices, content, or policies of such third-party platforms.
Users are advised to independently review their respective privacy policies.
Legal Compliance & Disclosure
We may disclose customer information where legally or operationally necessary.
Specifically, disclosure may occur in the following situations:
- Under applicable law
- By court order or governmental authority
- For investigation of fraud, illegal activities, or security concerns
- To enforce our Terms & Conditions
- To protect the rights, property, or safety of the Company, Customers, or third parties
In such cases, we ensure that disclosures are made only to the extent legally required.
Under Age Privacy
Our services are not intended for individuals below 18 years of age.
We do not knowingly collect personal information from minors without lawful authorization.
Limitation of Liability
Although reasonable efforts are taken to protect customer information, Miles and Memories India shall not be held liable for unforeseen circumstances beyond our control, including:
- Unauthorized third-party access
- Cyber attacks
- Technical failures
- Internet disruptions
- Data breaches beyond reasonable control
- Force majeure events
Nevertheless, we remain committed to implementing the highest security standards.
Changes to Privacy Policy
Miles and Memories Mumbai / India reserves the right to modify, update, or revise this Privacy Policy at any time.
Subsequently, updated versions shall become effective immediately upon publication on official platforms.
That's why we recommend that customers periodically review this Privacy Policy to stay informed of any changes that may affect them.
Governing Law & Jurisdiction
This Privacy Policy shall be governed by the laws of India.
Furthermore, any disputes arising out of this Privacy Policy shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra.
As a result, all legal proceedings will be handled in accordance with Indian law.
Your Privacy Rights Summary
Your data is protected with robust security measures and best practices
We clearly communicate how your data is used and processed
You can request data deletion and manage your preferences anytime
Your information is never sold to third parties or advertisers
We adhere to all applicable Indian laws and regulations
Contact us anytime for privacy concerns or questions
Get in Touch
Finally, if you have any questions regarding this Privacy Policy or wish to exercise your rights, please don't hesitate to contact us.
Whether you need bookings, support, emergencies, or assistance, our team is here to help: